We respect your right to privacy and are committed to maintaining it. We only collect personal information in accordance with the relevant laws and regulations.
What information we collect about you
-Name and Title;
-Delivery address and billing address;
-Contact telephone number(s);
-Card Payment details only if the customer wishes to pay over the telephone for their coal delivery. There are other payment options available;
-Email address only if you wish to be contacted via email.
– Technical Data – IP address.
How we use the information we collect
We use your personal information for internal records, to fulfil your coal delivery, send out invoices and receipts and to contact you about your coal order. We only ask for card payments over the telephone if that is how the customer wishes to pay; once the payment is processed this information is destroyed immediately. We also accept payments by: cheque, cash, online bank transfer or chip and pin card payment when visiting our premises. We use Natwest Bank for our banking facilities (cheque, cash and receiving online bank transfer) and Worldpay for card payments. Both are covered under the GDPR.
We do not ask for customers’ email addresses, unless that is how they wish to be contacted. Emails are replied to and then deleted, no email addresses are held by J Young Fuels Ltd.
Email enquiries via the website contact form – will be replied to and deleted when no-longer required.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) – IP address.
What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
- The right to access the personal data.
- The right to have your personal data rectified.
- The right to be forgotten.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability.
- Rights relating to automated decision-making and profiling.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Links to other websites
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold. We do not sell or share personal information.
While we will use all reasonable efforts to secure your personal data, in accessing J Young Fuels Ltd’s website you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you, or to you, via the internet.
How long we will store your information
We will hold your details for as long as you are a customer of J Young Fuels Ltd, if you have not placed an order with us for 24 months, then your contact details will be deleted from our records.
All invoices and sales information with your details will be kept for 7 years in accordance with the UK Tax laws.
Your rights to the information we hold on you
You can request access to the personal information which we hold on you. This must be done in writing and should be requested either by email or to the postal address detailed below. In most cases this is free of charge. We will respond to your request within one month of receiving the request.
Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the exception as stated below and for performance on this contract.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
For performance of this contract we may need to provide your personal data to the following:
- Payment transaction providers (based in EU).
- Website designer (based in EU) – while administering our site.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
J Young Fuels Ltd